Respondus lockdown browser mac problems

Contents

  1. Respondus LockDown Browser
  2. Is this answer helpful?
  3. LockDown Browser for Students | Educational Technology | Stanford Medicine
  4. Respondus Lockdown Browser

If you are having problems installing LockDown Browser on a Windows system, we recommend the following additional steps:. We strongly recommend using an Ethernet wired Internet connection with a speed of at least Kbps or higher while taking your exam in LockDown Browser. This is because the Canvas server is more bandwidth intensive especially during exams than normal Internet surfing. If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam.

Ethernet connections are the most stable connection to the Canvas servers. If you have a router, plugging directly into it when taking exams will reduce the chances of connection interruptions.

Respondus LockDown Browser

We recommend completely uninstalling the software and doing a new installation while directly logged into the system as a local administrator with full rights see instructions above for full details. This occurs when there is a second level link being accessed from a primary level link. However, link blocking usually does not occur until the student enters a quiz and starts accessing links within a quiz. Usually, this comes from configuration issues with the underlying Internet Explorer browser components.

The LockDown Browser is programmed to detect when conflicting programs are still running and will request that you close these programs. Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shutdown before you can proceed in the LockDown Browser.

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You can usually turn these programs off through the task tray or, in the case of the Dell Dock, by right clicking on the application and clicking Exit. In some rare instances, these programs running in the background can cause the LockDown Browser to lock up or stop responding.

Using Respondus LockDown Browser

Programs that use Java or the Internet such iTunes and other media managers, file sharing agents like Bittorent, and instant messenger applications have a higher risk of causing the LockDown Browser to lock up. It is best to close every program on your computer before starting the LockDown Browser.

LockDown Browser for Students | Educational Technology | Stanford Medicine

If the LockDown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. If you have not started the exam, close the browser and address the security pop-up windows. You should be able to reopen the browser without issue. However, if you have started the exam, the only known workaround is to restart your computer and address the pop-up windows before beginning the exam.


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Currently, the only way to resolve this issue is to do a hard shutdown i. If you are missing your Start Menu , Task Bar or are unable to access the Task Manager after doing a hard reboot, you can restore these applications by restarting the LockDown Browser and exiting the software properly.

Depending on your system, this could take several minutes and will cause you to lose time on the exam. In most cases, as long as the time has not expired, it should let you back into the exam. As soon as you have completed the exam, immediately e-mail your instructor to let them know what happened. Ethernet connections are the most stable connection to the Canvas servers. If you have a router, plugging directly into it when taking exams will reduce the chances of connection interruptions.

We recommend completely uninstalling the software and doing a new installation while directly logged into the system as a local administrator with full rights see instructions above for full details. This occurs when there is a second level link being accessed from a primary level link. However, link blocking usually does not occur until the student enters a quiz and starts accessing links within a quiz. Usually, this comes from configuration issues with the underlying Internet Explorer browser components. The LockDown Browser is programmed to detect when conflicting programs are still running and will request that you close these programs.

Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shutdown before you can proceed in the LockDown Browser.

Respondus Lockdown Browser

You can usually turn these programs off through the task tray or, in the case of the Dell Dock, by right clicking on the application and clicking Exit. In some rare instances, these programs running in the background can cause the LockDown Browser to lock up or stop responding. Programs that use Java or the Internet such iTunes and other media managers, file sharing agents like Bittorent, and instant messenger applications have a higher risk of causing the LockDown Browser to lock up.

It is best to close every program on your computer before starting the LockDown Browser. If the LockDown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser.

If you have not started the exam, close the browser and address the security pop-up windows. You should be able to reopen the browser without issue. However, if you have started the exam, the only known workaround is to restart your computer and address the pop-up windows before beginning the exam. Currently, the only way to resolve this issue is to do a hard shutdown i. If you are missing your Start Menu , Task Bar or are unable to access the Task Manager after doing a hard reboot, you can restore these applications by restarting the LockDown Browser and exiting the software properly.

Depending on your system, this could take several minutes and will cause you to lose time on the exam. In most cases, as long as the time has not expired, it should let you back into the exam. As soon as you have completed the exam, immediately e-mail your instructor to let them know what happened.

Occasionally, Respondus will release a new version of the LockDown Browser.


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When a new version of LockDown Browser becomes available, the system will prompt you to update your installation of the software. Macintosh users should be aware that Apple supplies their own version of Java for all operating systems prior to OS X For Macintosh operating systems prior to Lion, use the Software Update feature available through the Apple menu to check for Java updates. University Ave.